OUR POLICIES

Privacy policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. The payments of our site is processed by 2checkout.com and PayPal hence, we do not store any credit card information on our site. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We will not sell or redistribute your information to anyone.

Unless you ask us not to, we may contact you via email in the future to tell you about special offers, product update or changes to this privacy policy.

 

Refund Policy

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can get refund up to 7 days from the purchase date.

 

Support Policy

Where do I get support?
For Free themes – Support will be provided to respective WordPress theme directory support forums.
For Premium themes – Support will be provided to respective dedicated premium support forums on our site.

Theme users can also avail support by contacting us via this contact form or by sending emails to contact[dot]asphaltthemes[at]gmail[dot]com
Regardless of free/premium users we always try to answer each queries within minutes(it might take few hours but we will never keep you waiting for the next day for a simple reply, unless we are on vacation). We believe users shouldn’t have to wait for the next day to receive a reply. Most of our premium theme users have converted from free users. So, you can count on the support service.

Before contacting us for support questions/issues please specify the theme name you are having the difficulty with and detail description of your questions/issues (screenshots are extremely appreciated, image does speak a thousand words). Also, URL link to your live-site or test-site and configuration settings of your PHP/server(If you know).

 

When do I contact for support?
There is no fix timing, reach us anytime we you want. It doesn’t matter whether you have pre-sale questions, after sale support or seeking suggestion for WordPress related problems, We will do our best to reach and resolve your issue(s) as quickly as we can.

 

What we do NOT support?
We don’t support for third party extensions/plugin as we don’t have any control over their codebase, For simple/easy fix we can advise on such cases, For complicated problems we will try to be as descriptive as possible to let you know the problems, so that you can contact your third party vendors and get quick feedback.

Questions regarding basic WordPress foundation and CSS area will always be answered and we don’t mind the very basic question you’d ask, we’re just an email away. We occasionally do paid site customization work, In such cases feel free to reach us.

 

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