OUR POLICIES

Privacy policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. The payments of our site is processed by 2checkout.com and PayPal hence, we do not store any credit card information on our site. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. We will not sell or redistribute your information to anyone.

Unless you ask us not to, we may contact you via email in the future to tell you about special offers, product update or changes to this privacy policy.

 

Refund Policy

If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can get refund up to 7 days from the purchase date, refund period starts from the date the you purchase products. 7 days  refund time frame will be counted according to our store timezone (which is GMT+6)

 

Terms of Use

We have put together this License document in order to help you easily understand what you can and can’t do with our themes.

What is allowed

  • Personal, or commercial use
  • For yourself, or on behalf of a client
  • On its own, or as part of a new work
  • Use a purchased, or free template for your own personal site, or a client website
  • When used as part of a new work, there’s no limit to the number of copies of the new work that can be distributed so long as the copies are not offered for sale
  • Convert a purchased, or free template to an HTML website or theme for yourself, or a client

 

Support Policy

Where do I get support?
For Free themes – Support will be provided to respective WordPress theme directory support forums.
For Premium themes – Support will be provided to respective dedicated premium support forums on our site.

Theme users can also avail support by contacting us via this contact form or by sending emails to contact[dot]asphaltthemes[at]gmail[dot]com
Regardless of free/premium users we always try to answer each queries within minutes(it might take few hours but we will never keep you waiting for the next day for a simple reply, unless we are on vacation). We believe users shouldn’t have to wait for the next day to receive a reply. Most of our premium theme users have converted from free users. So, you can count on the support service.

Before contacting us for support questions/issues please specify the theme name you are having the difficulty with and detail description of your questions/issues (screenshots are extremely appreciated, image does speak a thousand words). Also, URL link to your live-site or test-site and configuration settings of your PHP/server(If you know).

 

When do I contact for support?
There is no fix timing, reach us anytime we you want. It doesn’t matter whether you have pre-sale questions, after sale support or seeking suggestion for WordPress related problems, We will do our best to reach and resolve your issue(s) as quickly as we can.

 

What we do NOT support?
We don’t support for third party extensions/plugin as we don’t have any control over their codebase, For simple/easy fix we can advise on such cases, For complicated problems we will try to be as descriptive as possible to let you know the problems, so that you can contact your third party vendors and get quick feedback.

Questions regarding basic WordPress foundation and CSS area will always be answered and we don’t mind the very basic question you’d ask, we’re just an email away. We occasionally do paid site customization work, In such cases feel free to reach us.

 

 

 

Who we are

Our website address is: https://asphaltthemes.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

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